Returns Policy

We value your satisfaction with our products and aim to make the refund process as transparent and efficient as possible. Please take note of the following details regarding our refund policy:

  1. General Refund:
    • We regret to inform you that we do not offer exchanges.
    • If you are dissatisfied with your purchase, you may request a full refund for the item's value within 30 days of delivery.
    • To initiate the process, please contact Customer Support at and inform us of your intention to receive a refund.
  2. Return Process:
    • Once we receive your return, we conduct a thorough quality check to ensure that all bottles are sealed and in good condition.
    • If the seals are broken or bottles are open and damaged, they will be discarded, and no credit will be issued.
  3. Refund Timeline:
    • If approved, you'll be refunded on your original payment method.
    • Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
  4. Late Refunds:
    • If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at
  5. Policy Monitoring:
    • We actively monitor frequent refund requests by individuals to ensure fair use of our policy.

*Return shipping costs are not covered. If you have any further questions or concerns regarding your order or shipping, please feel free to reach out to our Customer Support team.

Our commitment is to provide you with exceptional customer service, and we appreciate your cooperation with these guidelines. For any inquiries or concerns, please reach out to our Customer Support team.

Thank you for choosing VitraMax!